Cancellation & Rescheduling Policy

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Last Updated: June 2026

At Numb Mindz, we dedicate valuable time and preparation to customise your specialised capacity building, therapy sessions, and numerical blueprints. Because of this, we operate under a strict Rescheduling-Only Policy for all bookings.

Please read our policy carefully before purchasing or scheduling a session.

1. Change of Mind & Cancellations

In accordance with the Australian Consumer Law, we are not required to provide a refund if you simply change your mind, decide you no longer want the service, or are unable to attend.  

We do not offer refunds for cancelled appointments or unused sessions.

Instead of a refund, your booking will be converted into a service credit to be used for a rescheduled session at a later date.

2. How to Reschedule a Booking

We understand that life happens and schedules change. If you need to reschedule your booking, you must provide us with at least 48 hours notice prior to your scheduled session time.

With 48+ Hours Notice: 

Your session will be rescheduled to a mutually agreeable time at no extra charge.

Late Rescheduling (Less than 48 Hours' Notice): 

If you request a change within 48 hours of your session, a late-change fee of $50.00 will apply to cover lost administrative and practitioner preparation time before your new date is locked in.

No Shows: 

If you fail to attend a scheduled session without contacting us beforehand, the session will be forfeited, and no reschedule or credit will be issued.

3. NDIS Participants

If your sessions are funded via the NDIS, our rescheduling and cancellation boundaries align strictly with the NDIS Pricing Guide rules regarding short-notice cancellations.

Cancellations made outside the allowed NDIS notice window will be claimed from your NDIS plan budget at 100% of the agreed support price to cover our practitioner's scheduled time.

4. Our Australian Consumer Law Guarantee

Our services come with guarantees that cannot be excluded under the Australian Consumer Law.  

While we do not offer refunds for change of mind or personal schedule conflicts, you are absolutely entitled to a remedy (which may include a full refund or a alternative session) if there is a major failure with the service provided. 

A major failure occurs if the service:  

Is significantly different from the description or demonstration model provided.  

Is completely unfit for its intended purpose and cannot be easily fixed within a reasonable time.  

Cannot be delivered by Numb Mindz due to our own internal scheduling failures or emergencies.

5. Contact Us

To request a reschedule or to discuss your booking, please reach out to us as early as possible:

Email: hello@numbmindz.com